In certain cases, improvements to the camera firmware will be made to improve the image quality or enhance the usability of the camera. These upgrades will be made available via Surveon support or our website www.surveon.com. Once you have obtained a new firmware file, firmware upgrades can be performed under System> Firmware Upgrade.
There are 2 ways to upgrade the firmware:

• Upgrading through firmware stored locally on a PC
• Upgrading through firmware stored in a microSD card

If upgrading through firmware stored locally, enter the path of the file in the provided field or click Browse to find the file.
Select Keep customized configuration to keep current configuration settings, or Upgrade all configurationsto clear all settings back to factory defaults.

Click Upgrade to start the upgrade. Upon completion of firmware upgrade, the camera will reboot (you will be logged off). During the firmware upgrade, the LED indicator in front of the camera will show steady amber. When the LED indicator turns green, the firmware upgrade is complete.
Click Cancel to exit without upgrading.
To perform a firmware upgrade from the MicroSD card, copy the new firmware onto the MicroSD card, and reboot (cycle camera power) or reset the camera. The camera will automatically detect the firmware and perform the upgrade. Remove the MicroSD card and delete the firmware when the upgrade is complete.

Please note that camera firmware must correspond with camera model. For example, file name:C2200m.C00.1.1.F03.bin works with CAM2200 only.

Camera resets can be performed under System> Reset To Factory Default.

There are 2 types of reset. You can either reset all settings and configurations, or you can choose to keep the Network configuration, and reset all other settings and configurations.
Click OK after choosing a reset option to perform a reset.
Alternately, you may press the “Reset” button on the bottom of the camera to perform a complete reset of the camera (no configurations retained). To reset the camera by pressing the “Reset” button on the bottom of the camera, press and hold the “Reset” button for 3 seconds. During this time, the LED indicator in front of the camera will blink in red.

Number of Camera	Bit Rate Setting (MB)	Storage/Day (GB)	Storage/Week (GB)	Storage/Month (GB)	HD Requirement for One Month (2TB,RAID5)
1	1	11	81	327	2
4	1	43	324	1309	2
8	1	87	649	2618	3
16	1	173	1296	5236	4
32	1	346	2591	10472	7
64	1	691	5184	20943	12
1	2	22	161	655	2
4	2	87	649	2618	3
8	2	173	1298	5236	4
16	2	346	2591	10472	7
32	2	691	5183	20944	12
64	2	1383	10369	41887	22
1	4	43	322	1309	2
4	4	173	1297	5236	4
8	4	346	2595	10472	7
16	4	691	5182	20943	12
32	4	1382	10365	41887	22
64	4	2765	20737	83773	43

On models with ALC (3260, 4160, 4220, 4260), optimum focus may not be achieved with the default ALC level. To avoid camera image softness or improper focus during night mode, please set the ALC Level (Video& Audio>Image Settings>ALC Level) to level 0 before performing initial focusing during installation.

IR cut filter:

1. 1. Eliminating Infrared Light
2. 2. Filtering Incoming Light (Removing Non-visible Spectrum)

During the daytime, filtering out the infrared (IR) portion of the spectrum from incoming light will result in improved color picture quality. However, in nighttime conditions, IR light can be used in image capture. This is the motivation behind Day/Night cameras, which have a switchable IR Cut Filter. During daytime, the IR Cut Filter is in place, filtering out IR light that is unusable for color imaging. During nighttime, the IR Cut Filter is removed, and an infrared picture can be captured using IR LED illuminators.

Dual-Band Filters are similar to IR Cut Filters, in that they function to correct the incoming light source. However due to the fact that they do not remove the IR light, pictures will exhibit a slight color skewing (typically toward red) and are suitable only in indoor models with IR LEDs, such as CAM4110/4210

Each time a camera’s IP changes you will be prompted to reinstall for security purposes.

Under certain lighting conditions, with certain types of [flourescent] lights, the camera image may exhibit banding. If this occurs, activate the Flickerless feature under Image Settings> Advanced Settings, and adjust the image brightness to mitigate the banding.

Direct link to a network camera from a computer

This is the most practical and easiest way to access your network camera for the further camera settings and network configuration.

NOTE: All the Surveon network cameras have a default IP: 192.168.88.10. Change IP address of your computer to 192.168.88.x with subnet mask 255.255.255.0

Once the network camera and the computer are set to the same network segment, open an IE and input camera’s IP 192.168.88.10 in the address bar.

Now, your computer is connecting to the camera successfully.

Accessing the camera within a LAN

• Fixed IP

An NVR server contains drive bays for 12 SATA drives. If one of the disk drives fails, audible alarm will be sounded, e-mail and SMS alerts will be delivered to your account (if set), and the drive tray LED will turn red. You should You can manually give each network camera and the PC with fixed IP addresses.
In this example, we give each device with 10.10.10.x and subnet mask as 255.255.255.0 to setup a simple local area network. 

Open an IE and input the assigned IP address of the network camera. Now you are connecting to the network camera with fixed IP address in a LAN network.
NOTE: when the networks camera and the computer are within the same network segment, with the camera’s UPnP function enable, all the network cameras will be shown in My Network Places.

• DHCP

When the network cameras’ IP addresses are assigned by a network router or a DHCP server from which your computer also gets an IP address, please install Surveon IP Camera Utility to search for the cameras in the LAN.

Via IP Camera Utility, click “Link to Camera” and it will bring up the selected camera’s webpage.

Accessing the camera from Internet

• Fixed IP

If you have a public static IP address given by an ISP provider, you can directly input the IP information.

• PPPoE & DDNS

Point-to-Point over Ethernet can be used to have multiple users in a local area network sharing a common Digital Subscriber Line. Since DSL is often use dynamic IP addresses, PPPoE can be used with DDNS to easily access network camera from remote sites.
NOTE: Dynamic DNS provider support list: ezip, pgpow, dhs, dyndns, dyndns-static, dyndns-custom, ods, tzo, easydns, easydns-partner, gnudip, justlinux, dyns, hn, zoneedit.

Please go on either one of the DDNS providers’ website and register an account to have a host name with User Name and Password ready.
In the Network Configuration setting page, please use fixed IP address or PPPoE and enable DDNS.

NOTE: PPPoE account information is provided by your ISP.

DDNS Server is the DDNS provider.
Host Name/User Name/Password that have been registered at the DDNS provider.

Open an IE and put “Host Name” in the address bar. In this example, the host name is surveoncam.dyndns.org
The DDNS service will resolve the hostname into the actual IP address of the network camera.

Function	Function description	Application conditions/scene
Brightness	Picture of dark adjustment	Any scenes are applicable.
Sharpness	Sharpness adjustment	Any scenes are applicable.
AGC Gain	Low as environment automatically improve Gain values for compensating brightness	Night or in a dark environment. NOTE: this adjustment only insufficient illumination, and does not affect the General brightness of the image under adequacy setting.
Flickerless	Flash compensation	Applies to 50Hz/60Hz power at the same time there is a scene.
Frequency	System frequency setting	Required in accordance with its own power supply frequency for setting.
White Balance	White balance setting	According to the needs of the environment color select the white balance mode.
1. AWB	Auto white balance	Any scenes are applicable.
2. MWB	Manual white balance	Any scenes are applicable
-R Gain	Red color temperature adjustment	(Collocation MWB mode uses)
-B Gain	Blue color temperature adjustment	(Collocation MWB mode uses)
3. Indoor(3200°K)	Fixed color temperature to reconcile the indoor temperature 3200°K	Suitable for indoor lights
4. Indoor (4200°K)	Fixed color temperature to reconcile the indoor temperature 4200°K	Suitable white lamp
5. Outdoor (4800°K)	Fixed color temperature to reconcile the outdoor temperature 4800°K	Suitable for outdoor General scene
6. Outdoor (6700°K)	Fixed color temperature to reconcile the outdoor temperature 6700°K	Fixed color temperature to reconcile the outdoor
Shutter mode	Set up automatic / manual electronic shutter	Any scenes are applicable
1. Auto	Automatic electronic shutter	Collocation DC-Drive Lens or Fix Lens
- Max Shutter Speed	Automatic electronic shutter speed setting	Apply the General scene
- Slow Shutter Mode	Low shutter speed according to the environment when setting the brightness to compensate	Suitable for low according to the brightness of the environment, the disadvantage is that there will be a trailing after startup of ( a normal phenomenon )
2. Manual	Manual ( fixed ) electronic shutter	Collocation DC-Drive Lens
- Shutter Speed	Manual ( fixed ) electronic shutter speed setting	Apply the General scene
- DC-Iris	DC-Drive Lens ON / OFF Set	ON : Lens aperture dimming OFF: lens aperture not dimming, fixed in the fully open State
Day/Night Mode	Day night / mode switch (ICR and black and white color )	Most often applied to the night scene
1. Auto	Auto mode, on the basis of Night/Day Threshold switching of set points	Most often applied to the night scene
- Night Threshold	Set day ? night switching point	Need to adjust in accordance with the site environment
- Day Threshold	Set night ? may switch point	Need to adjust in accordance with the site environment
2. Day Mode	Set continuous day mode	Most often used in the daytime or artificial lighting
3. Night Mode	Nighttime mode	Most often used in night or low light scenes
4. Schedule for day mode	Set a scheduled time to switch between day and night modes	Adjustable according to the site requirements
Backlight Compensation	Used to compensate for strong background lighting	Applies to environments with strong background lighting

Drive 1	Drive 2	Drive 3	Drive 4
Drive 5	Drive 6	Drive 7	Drive 8
Drive 9	Drive 10	Drive 11	Drive 12

Yes, but while the server is running and recording, only hot swap the certain hard drive with the indicator showing red light.

A RAID system provides the following benefits:

Fault Tolerance:

All hardware can fail. A failed component can be replaced. However, a disk drive failure destroys the data within. RAID technologies provide fault tolerance for disk drives by combining multiple disk drives into one or more logical arrays. If a single drive fails, data can still be retrieved from other members of a RAID array. A RAID1/3/5 array can sustain a single drive failure (more with RAID1 if the failed drives still have a mirror); a RAID6 array can withstand simultaneous failures of two members.

Performance Gain:

RAID also provides combined performance by simultaneous disk access. For example, the performance of a RAID0 array approximates the mechanical speed of individual drive times the number of drives within an array.

The performance of the arrays composed in other RAID levels will be slightly reduced because of the efforts on extra reads and writes and the parity computation.

An advanced RAID system is also capable of algorithms that facilitate performance handling I/Os of various characteristics.

RAID system:

An external RAID system is an enclosure powered by a single or redundant RAID controller, and consists of power supplies, ventilation system, and other enclosure devices that provide the ease of maintenance. The RAID controllers distribute the I/O requests to individual disk drives and provide fault tolerance by managing the logical array configurations and generating parity blocks through XOR computation.

JBOD:

A JBOD (Just a Bunch of Drives) is a drive enclosure that accommodates multiple disk drives. These drives are interfaced through a common backplane and are accessed through JBOD controllers that provide either the Fiber Channel bypass or SAS expander functionality. The JBOD enclosures attach to a managing RAID system, thus providing an easy means to quickly expand array capacity to many folds.

Yes, a raid array consists of 2 or more disks (depends on the raid level) joined together that appear as one logical drive. You can create up to 7 logical drives on a NVR3000 server with 4 JBODs.

Up to 4 JBODs can be attached to NVR3000 and the total number of hard drive will be 60.

You will need to open the following ports: SMTP(25), HTTP(80), FTP(20,21,etc). If you need access from a client over the Internet, open the OMNI(2809). If you have cameras connected through the Internet, open HTTPs(443), RTSP(554, etc).

You need to export the server configure file before changing the DOM.

NOTE: File -> Export -> Export Server Config File.

Surveon products are tested and produced in compliance with the Europeans Union Restrictions on Use of Hazardous Substances in Electrical and Electronic equipment (RoHS) Directive 2002/95/EC for six regulated substances. The certification is applicable to all Surveon products shipped after April 15, 2006.

User’s documentation are included in NVR’s product CD, and separately distributed via our technical support.

On a PC running the NVR client software, browse in the NVR server, and open the Playback window. All recorded videos will be listed. Find the clips you wish to retrieve, and use the Record button to save it to your PC.

There are several types of firmware update files. They may contain different functionality for various applications. Currently the update process is not considered as a user action. Please contact your system vendors and let them update software/firmware.

Although NVR series come with terabytes of storage capacity, which can hold days or weeks of video recording, it is still users’ responsibility to periodically examine and remove old files. In the NVR client software, we provide a “Storage Quota” function that allows users to preserve certain amount of storage space in case you run out of storage space when emergency events occur. The NVR server then overwrites old files.

An NVR server contains drive bays for 12 SATA drives. If one of the disk drives fails, audible alarm will be sounded, e-mail and SMS alerts will be delivered to your account (if set), and the drive tray LED will turn red. You should immediately contact your system vendor for a replacement drive. Do not remove the faulty drive from system. Unless you very unluckily have multiple failed drives, your data will be intact if you configured RAID1, RAID5, or RAID6 arrays. Let your vendor bring replacement. If you remove the faulty drive from system, the drive bay will be empty causing disruption to the airflow within the system. And that increases the chance of overheating.?

NOTE that RAID level 0, has no fault tolerance. If a drive fails in a RAID0 array, data is destroyed.

When using a number of megapixel cameras, more virtual memory is necessary. In order to improve the system performance, it’s highly recommended to increase the virtual memory to 4GB. Please follow the instructions below to adjust.

How do I increase Virtual Memory?
In Vista/ Win7

1. Right click My Computer and then Properties.
2. In the left panel, click Advanced System Settings.

3. On the Advanced tab, under Performance, click Settings.

4. Click the Advanced tab, and then, under Virtual memory, choose Change.
5. Click Custom to change the Initial size (MB) and Maximum size. See the hot tip above.

 

1. Right click on Surveon VMS Manager and select Console. You can also go to Start -> Programs ->Surveon VMS Suite -> VMS Console.

2. After logging into the VMS Console, go to Account Manager and then Account List.
3. Click on “Add” to create a new user account.

4. Fill in the options in General Settings. The description field is optional. Select the applicable camera views for the user, and then click OK to save the user configuration. The user will appear in the Account List.

Microsoft Windows XP Professional, Windows Vista, Windows 7, Windows Server 2003/2008 (32 bit or 64 bit for all versions)

Please follow the steps below to open IP Camera Utility tool which also provides tools to perform simple connectivity configuration, firmware upgrades and reboot operations of multiple cameras.

1. Right-click on your VMS device icon and select “Scan for camera”

2. Click IP Camera Utility to open the tool.

3. Now, you have opened IP Camera Utility!

Firewall and/or Anti-virus software may block ports necessary to view the video feed. Please ensure that the following ports are open: SMTP(25), HTTP(80,8080), FTP(20,21), OMNI(2809), HTTPS(443), and RTSP(554, 8554).

NVR server has a built-in DHCP server on its LAN1 (used to provide IPs for cameras). If you prefer remote access to live video, you have to configure TCP port on your firewall. The port number for remote access is 245. Routing to external network requires assistance from your IT administrators.

Use the Export Event Logs and the Export NVR Configuration functions.?

Most IP cameras support on-board motion detection that, compared with software motion detection, does not take up CPU cycles. The “on camera” feature thus reduces the overall network bandwidth in that the camera does not send video images until motion is detected. NVR software supports the adjustment of sensitivity settings and to assign multiple motion detection zones.

It may be because of the firewall settings. To allow a management session between a Client station and an NVR server, users should configure the firewall properly. To configure the Windows firewall, access the Windows Security Center in the Windows Control Panel, and then click on Windows Firewall.

In the Windows Firewall window, click the Exceptions tab and add Client software programs (XXX, XXX, and XXX) to the list of exceptions. Once the selections have been made click OK, and re-run the NVR Client software. If the management session still cannot be established, make sure that there are no hardware firewalls in the gateways and routers on your network.